Shipping & Return Policy

SHIPPING

From the order date, orders can take from 14 to 21 business days to ship out.  In reality, most orders ship out much sooner (in a few days).  We ship large orders via US Postal Service or UPS.  We will touch base with you and let you know when to expect your order.  If you need the order by a specific date, let us know and we will make it happen.

 

BACKORDER POLICY

Occasionally a backorder will happen. Once in a while the demand for certain items may overwhelm our inventory. In situations like this, we make every effort expedite production and ship as soon as we receive the item. Most items that are backlogged take 7-10 business days to replenish.

 

DAMAGED PRODUCTS

Inspect your shipment upon arrival. Be sure to report any damage to the carrier.

 

RETURN/EXCHANGE POLICY

Within 15 business days of placing your order from Wholesale Keychain you may return or exchange any product(s).  No returns or exchanges will be accepted after 15 business days. All parts must be in their original condition and appearance.

 

RETURN/EXCHANGE PROCEDURE

To process a return/exchange, please contact us with the following information:

• Full Name
• Order Number
• Email Address
• Item/SKU
• Date of purchase
• Indicate whether you are looking to return or exchange

Once we have received your return/exchange request, we will issue an RMA number and give the mailing address for returns. No returns/exchanges will be accepted without an RMA number. All returns/exchanges must be postage paid. Shipping costs are non-refundable. All returns/exchanges must be properly packaged. We are not responsible for damaged items as a result of improper packaging.

 

REFUNDS

Refunds are processed immediately once the returned items arrive at our warehouse.  

 

TEXT, PRICING & PHOTOGRAPHY

Errors in typographical content, pricing and photography are subject to correction and may change without notice.

 

Thank you for your business,

~Wholesale Keychain Team!